Feedback and Complaints
Let us know your views
Maricc is always looking for ways to improve the service it offers to participants, their families and supporters. To do this effectively, we need to know what you think about the services you receive. We’d love to hear any compliments, too! Tell us what we do best, where we don’t meet expectations, plus any suggestions. Only by listening to you can we continue to build and improve upon the service we offer.
Complaints procedure
Here are some general steps that a complaints procedure may include:
Report the complaint: The first step in the complaints procedure is for the individual to report the complaint to the organization. This can be done in person, over the phone, or in writing.
Acknowledge the complaint: Once the complaint has been received, the organization should acknowledge receipt of the complaint and provide the individual with a reference number or other means of tracking the complaint.
Investigate the complaint: The organization should then conduct a thorough investigation of the complaint. This may involve interviewing relevant staff, reviewing relevant documents and records, and collecting any other relevant information.
Provide a response: After the investigation, the organization should provide a written response to the individual, outlining the outcome of the investigation and any steps that will be taken to resolve the issue.
Resolve the complaint: The organization should take any necessary steps to resolve the complaint, such as making an apology, providing compensation, or making changes to policies or procedures.
Follow-up: The organization should follow-up with the individual to ensure that the complaint has been resolved to their satisfaction and that they are happy with the outcome.
Your feedback is important to us; Good or bad, we’d love to hear from you.
You can give feedback or lodge a complaint:
By email: [email protected]
By visiting our contact page on our website: https://maricc.com/contact
